Privacy Policy

Belsize Park Movers Privacy Policy

This Privacy Policy explains how Belsize Park Movers collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Belsize Park Movers customers and service users in our operating area, including anyone who contacts us, requests a quotation, books a service, or otherwise interacts with us.

We are committed to processing your personal data in accordance with the United Kingdom General Data Protection Regulation and all applicable data protection laws. Please read this policy carefully to understand how and why we use your information and the rights you have in relation to it.

Who We Are

Belsize Park Movers is a removals and related services provider operating in the Belsize Park area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy, because we determine how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data, depending on how you use our services. This may include:

Identification and contact details, such as your name, postal address, service address, billing address, and details of properties you are moving from and to.

Communication details, such as your preferred method of contact and the content of communications you send to us or we send to you, including enquiries, quotations, booking confirmations, and feedback.

Service details, such as dates and times of your move, inventory lists you provide, access information, parking information, and any specific instructions or preferences relating to your move.

Payment and billing information, such as payment status, invoices, and records of transactions. We do not store full card details when payment is made through secure third party providers.

Technical and usage data, such as information collected through our website or online forms, including IP address, browser type, and information about how you navigate and interact with our online services, where this is collected.

Marketing preferences, including your consent status and preferences about receiving updates, offers, or other marketing communications from us.

How We Collect Your Data

We collect personal data in several ways, including:

When you contact us by phone, online form, or any other communication channel to request information, a quotation, or to book a service.

When you use our website or online services, including completion of contact or quotation forms.

When you enter into a contract with us for removals or related services, or when we provide those services to you.

When you respond to our communications, surveys, or provide feedback or reviews.

From third parties who may provide information necessary to deliver our services, for example building management, landlords, or other parties acting on your behalf, where this is lawful.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into a contract with you or to perform a contract we have with you, for example to provide removals services, issue quotations, and manage bookings and payments.

Legal obligation: We may process your data when necessary to comply with legal or regulatory requirements, such as record keeping, accounting, tax obligations, and responding to lawful requests from authorities.

Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include managing our relationship with customers, improving our services, safeguarding our operations, and protecting against fraud or misuse.

Consent: Where required by law, particularly for certain types of marketing communications, we will rely on your consent. You can withdraw consent at any time, as described in this policy.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, estimates, and information about our services in response to your requests.

To enter into and perform contracts with you, including planning and carrying out your move, coordinating logistics, and managing service changes or cancellations.

To communicate with you about your enquiry or booking, including confirmations, reminders, and updates relating to your move or related services.

To manage billing, process payments through third party payment providers, handle refunds where applicable, and maintain accounting and financial records.

To manage our business operations, including customer service, internal record-keeping, staff training, quality assurance, and service improvement.

To send you marketing communications about our services where you have consented or where we are otherwise permitted by law, and to manage your marketing preferences.

To comply with legal obligations, to respond to complaints or disputes, and to protect our rights, property, and safety, as well as those of our customers and third parties.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary and lawful. These may include:

Service providers acting as data processors, who provide services such as payment processing, customer management systems, secure data hosting, email or communication platforms, and IT support. These providers are only permitted to process your personal data on our instructions and must implement appropriate security measures.

Professional advisers such as accountants, auditors, or legal advisers, where necessary for legitimate business purposes and compliance with legal obligations.

Authorities, regulators, law enforcement, or other parties where required by law or where it is necessary to protect our rights or the rights of others.

Other third parties with your explicit consent, for example if you ask us to liaise with another company or individual on your behalf in relation to your move.

We do not sell your personal data to third parties.

International Transfers

In some cases, the service providers or systems we use may involve transfers of personal data outside the United Kingdom. Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law, such as using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

The specific retention period will depend on the type of data and the nature of our relationship with you. In general, we may retain:

Enquiry and quotation information for a reasonable period after we provide a quote, in case you decide to proceed or have follow-up questions.

Contract, service, and billing records for the duration of our relationship and for a number of years thereafter, as required for legal, tax, and accounting purposes.

Marketing preferences and consent records until you withdraw your consent or object to processing, and for a short period afterwards to record and implement your preferences.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling based on those interests. You also have the absolute right to object to the processing of your personal data for direct marketing purposes.

Right to data portability: In some circumstances, you have the right to receive your personal data in a structured, commonly used, and machine readable format and to request that we transfer it to another controller, where technically feasible.

Right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided in the Contact section of this Privacy Policy.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our security practices. However, no data transmission or storage system can be guaranteed to be completely secure, and you share information with us at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise your data protection rights, you can contact Belsize Park Movers using the contact details published on our website or in our customer documentation.

You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to address your concerns before you approach a supervisory authority, so please contact us in the first instance where possible.